Mobile Money Payment FAQs

If you are paying for IELTS, select the appropriate exam type, fill in the required details, and proceed to make payment using the mobile money payment option by selecting ‘’Pay now’’.

Yes, you can if the account is adequately funded for the amount due.

This should be completed in under 60 seconds.

Not to worry this is usually a network issue, endeavour to be in a network-enabled area, or else kindly reload the payment page and input the phone number once again.

This transaction is a failed one and you can repay within the window displayed on your screen.

You will get a debit from your Mobile money operator of a successful debit and a success response displayed on the payment page which confirms a successful payment.

The supported networks are displayed when you select a mobile network operator to make payment.

Please contact the British Council at ssamomopayments@britishcouncil.org who will conduct a check and advise you accordingly.

• In the event the payment has been successfully received by the British Council, your application will be processed and confirmed, and a notification sent to you within two working days.
• If the failure is on the side of the British Council payment provider, please allow another two days for the reversal to be made to your mobile money account. You will then need to attempt another payment.
• If the failure is on the side of the mobile money operator, please allow another 5-6 days for the reversal to be made to your mobile money account. Alternatively, you can contact your mobile money provider directly.

• For faster and more efficient processing, refunds will not be offered via mobile money. Instead, these will be paid via bank transfer. Customers will receive an email requesting their bank account information in case a refund has been approved.
• All approved refunds will be paid within 21 days of receipt of the application and all supporting documents.
• All customers requesting a refund will need to provide bank account details bearing the same name used at the point of registration. This information needs to be provided on the bank’s letterhead.