Important information on COVID-19 for our British Council customers and partners

Last Updated: Monday 20 April 2020

Following recent directives from the Ghanaian Government, our offices will be closed to the public temporarily effective from 30 March 2020.

However, the British Council staff will continue to perform duties that do not require contact with the public.

This is a precautionary measure to protect our customers and partners in view of the Covid-19 pandemic.

See below status and update on exams and programmes activities.

Examination services

IELTS

To protect the health of IELTS test takers in light of Novel Coronavirus (COVID-19), IELTS tests have been suspended in Ghana until further notice. Affected test-takers will be eligible for a transfer or refund by completing this form here or contacting our centre via email infoghana@gh.britishcouncil.org

Professional and University exams

All Professional and University exams have also been suspended until further notice. Kindly look out for formal communication from your University or Professional body. If you made payment for your exams through the British council, kindly fill this form here or contact our centre via email infoghana@gh.britishcouncil.org

PROGRAMMES IN ARTS, EDUCATION AND SOCIETY

All previously open calls for applications are now temporarily closed.

For school resources to help your children learn, visit www.britishcouncil.org/school-resources and https://connecting-classrooms.britishcouncil.org/resources/home-learning

For our Learn English free online resources, visit https://www.britishcouncil.org.gh/english

CUSTOMER CONTACT

We have suspended all Face-to-Face enquiries until further notice. We will continue to ensure customers receive the same level of customer service experience via telephone, emails and our social media. You can kindly reach us on telephone: 0302610090, email: infoghana@gh.britishcouncil.org ,on Facebook: BritishCouncilGhana and on Twitter: @ghbritish

If you are an IELTS candidate who took the test with the British Council in Ghana or in Cote D'Ivoire and will like your IELTS Exam certificates/results sent to you or to institutions, kindly click the link and fill the online form here:https://www.eventsforce.net/britishcouncil/3202/home .Courier charges apply.

If you have made a purchase for the IELTS Study material and would like us to courier the book to you also, kindly click the link and fill the online form here: https://www.eventsforce.net/britishcouncil/3202/home .Courier charges apply.

During this uncertain time, our customers and partners’ health is our priority.

Please stay up to date on current welfare guidelines, available here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Exam FAQs

Will my scheduled tests still hold as planned?

The date for your test will determine whether it will come off as planned or not. We are also unsure of how soon this crisis will be gone.

I am yet to be contacted; does it mean my test will still hold as previously scheduled?

If you’re yet to be contacted, kindly send an email to us at infoghana@gh.britishcouncil.org

Owing to coronavirus pandemic and shutting down of activities, I would like to know if IELTS exam would still hold in other centres that are not in Accra.

Following the directives of the Ghana government and to protect the health of our test-takers throughout the nation, the restrictions apply to all our centres nationwide.

Must test-takers apply for a refund or can one leave the application until the British Council resume activities

Due to the current uncertainty caused by the novel COVID-19 outbreak, you can either transfer or refund. Kindly follow the link below to put through your preferred option. https://www.eventsforce.net/britishcouncil/3199/home

I just received an email notice for the cancellation of my test. Please, what options are available for the transfer? Can I know the earliest date I can pick?

Kindly follow through the date transfer process at https://www.eventsforce.net/britishcouncil/3199/home

The months to transfer to will be available for you to choose from

I have sent an email for transfer but no response yet.

Due to the large volume of emails we are currently receiving and processing, kindly give us up to 72 hours to respond to you. If you do not receive a response after 72 hours, please put a call through at +233 (0)30 2610090.

Does the speaking test we have already taken still stand and will it be used at the next transfer date one selects?

If you had your speaking test already, it is not valid and speaking test will have to be taken again.

Since I made payment over two weeks ago, the status of my test date is still showing: "Awaiting Approval". I sent an email and I’m yet to get a reply.

I'm trying to get a refund for a duplicate IELTS payment. Is there a number I can call that is working?

Kindly send us an email at infoghana@gh.britishcouncil.org or call us on +233 (0)30 2610090.

Does the 25% fee apply to a refund requested because of the global pandemic?

The 25% fee does not apply in this case.

Will there be a delay in release and dispatch of results?

Results for all tests already taken have been released online for 30 days. However, hard copy results can only be picked up after the crisis.

Will results be dispatched to test-takers who took their tests in location where the British Council offices are located?

Results will be despatched to other British Council test centres but can only be picked up after we resume operations.

Can we still apply for EOR at this time and how can I proceed?

EORs can only be processed when we resume.

Would the current closure affect the timeline for EOR application?

The timeline for processing EOR will be affected since we are not working in the office to get access to files to work with.

Are there safety precautions being put in place on test day, due to the Corona virus outbreak.

There are currently no tests running due to the lock down.

What’s the update on Checkpoint and IGCSEs?

Get the latest update from Cambridge using link provided; latest update from Cambridge International

What’s the update on University and professional exams?

These exams are not being taken at our facility since the offices are closed. If you have already made payment, visit the link to either apply for a refund or transfer https://www.eventsforce.net/britishcouncil/3200/home .Kindly contact the exam board or institution for more information.

How long will this examination suspension be on for?

We hope to resume full activities again as soon as the pandemic is contained.

The safety of our customers and partners is our priority.